Services >> Telecom

Indian Telecom Industry is one of the fastest growing industries in the world with 826.93 Million Mobile Phone Subscribers as of April, 2011. It is projected that India will have 1.159 Billion Mobile Subscribers by 2013. With the growing numbers of mobile subscriber’s some of the Key challenges faced by the Telecom Service Providers are the Compliance and Customer Application Form (CAF) Lifecycle Management.
iSolve is focussed on offering solutions and services to support the Telecom Service Providers to meet the changing Compliance needs and Customer Application Forms (CAF) Management.

Services: Compliance Audit and Customer Application Form (CAF) Management.

iSolve provides End to End Solutions for Prepaid & Postpaid Service Provisioning with a Goal to Support the Telecom Service Provider’s to achieve desired growth without compromising on Compliance. The End to End Services include

       CAF pick up
       Data capture
       Audit
       Scanning & Indexing
       Storage & Retrieval

iSolve has developed systems and processes based on its accumulated Telecom Domain Expertise of over 7 years. iSolve follows the industry norms for the data and image management for the most optimized approach in the following areas

       Technology
       Process
       Workflow
       Forms Management
       Quality Control

Using Sunshine, a software which is owned and fully developed by iSolve, we track Customer Acquisition, Audit, Call Barring, Scanning, Indexing and Storage throughout the Circle at the field level

Sunshine ensures a seamless integration with any telecom native software right from collection of activation data till the upload of the audit results with images back into the system.

Features & Benefits

       Reduced Operational cost
       Online Dashboard
       Fully Secured and Segmented Environment
       Meet changing compliance needs
       Elimination of rejected form movement
       Reduction in Gross Barring
       Increased forms acceptance
       Dedupe

GPRS Solution : Sunshine Address Verification/Customer Verification workflow system

A unique, mobile based technology to perform address verification tasks and immediately update address verification result – All without using any paper!

Case Study:

        India’s largest Mobile Service Provider required processing of over 6 Million documents within a short span of time. The documents included Customer Application and other associated documents. iSolve offered to complete the Verification, Scanning, Indexing and upload the documents as per the requirements. With the help of Prepaid Workflow Software that was developed in house, iSolve was able to track the Forms that were activated and scanned which helped the telecom service provider to ensure that there were no gaps between Activated numbers and customer documents scanned.

        One of the Top 3 telecom Service providers in India wanted iSolve to support a huge migration activity comprising of data extraction, data formatting and data uploading for around 5.5 Million Customers. The challenge was to complete this activity in 30 Days. iSolve with their strong process and technological knowhow, developed a software tool that helped deliver as per customer’s expectation. iSolve successfully completed the activity in 30 days.